%0 Journal Article %J IEEE Transactions on Engineering Management %D 2001 %T Reaping the Benefits of Innovative IT: The Long and Winding Road %A Massey ,A. P. %A Montoya,Mitzi %A Brown,S. %K Marketing %B IEEE Transactions on Engineering Management %V 48 %P 348-357 %8 2001 %G eng %N 3 %2 a %4 112665384960 %$ 112665384960