%0 Journal Article
%J Decision Sciences
%D 2011
%T 3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance
%A Montoya,Mitzi
%A Massey,A. P.
%A Lockwood,N. S.
%K Marketing
%B Decision Sciences
%V 42
%P 451-476
%8 2011
%G eng
%N 1
%2 a
%4 112639174656
%$ 112639174656

%0 Journal Article
%J Decision Sciences
%D 2010
%T Connecting IT Service Operations to Service Marketing Practices
%A Montoya,Mitzi
%A Massey,A. P.
%A Khatri,V.
%K Marketing
%B Decision Sciences
%V 26
%P 65-85
%8 2010
%G eng
%N 4
%2 a
%4 112659533824
%$ 112659533824

%0 Journal Article
%J Journal of Product Innovation Management
%D 2009
%T Can you Hear Me Now? Communication in Virtual Product Development Teams
%A Montoya,Mitzi
%A Massey,A. P.
%A Hung,C.
%A Crisp,B.
%K Marketing
%B Journal of Product Innovation Management
%V 26
%P 139-155
%8 2009
%G eng
%N 2
%2 a
%4 112660146176
%$ 112660146176

%0 Journal Article
%J Decision Sciences
%D 2007
%T Usability of Online Services: The Role of Technology Readiness and Context
%A Massey,A. P.
%A Khatri,V.
%A Montoya,Mitzi
%K Marketing
%B Decision Sciences
%V 38
%P 277-308
%8 2007
%G eng
%N 2
%2 a
%4 112660494336
%$ 112660494336

%0 Journal Article
%J MIS Quarterly
%D 2006
%T Unraveling the Temporal Fabric of the Knowledge Conversion Process: A Dynamic Theory of Media Selection and Use
%A Massey,A. P.
%A Montoya,Mitzi
%K Marketing
%B MIS Quarterly
%V 30
%P 99-114
%8 2006
%G eng
%N 1
%2 a
%4 112662806528
%$ 112662806528

%0 Journal Article
%J Performance Improvement Quarterly
%D 2005
%T Human Performance Technology and Knowledge Management: A Case Study
%A Massey,A. P.
%A Montoya,Mitzi
%A O'Driscoll,T.
%K Marketing
%B Performance Improvement Quarterly
%V 18
%P 37-55
%8 2005
%G eng
%N 2
%2 a
%4 112663590912
%$ 112663590912

%0 Journal Article
%J Journal of Management Information Systems
%D 2003
%T Because Time Matters: Temporal Coordination in Global Virtual Project Teams
%A Massey,A. P.
%A Montoya,Mitzi
%A Hung,Y.
%K Marketing
%B Journal of Management Information Systems
%V 19
%P 129-156
%8 2003
%G eng
%N 4
%2 a
%4 112664254464
%$ 112664254464

%0 Journal Article
%J Communications of the ACM
%D 2002
%T Cultural Differences in the Online Behavior of Consumers
%A Chau,P. Y.K.
%A Cole,M.
%A Massey,A. P.
%A Montoya,Mitzi
%A O'Keefe,Robert M.
%K Marketing
%B Communications of the ACM
%V 45
%P 138-143
%8 2002
%G eng
%N 10
%2 a
%4 112664580096
%$ 112664580096

%0 Journal Article
%J European Journal of Information Systems
%D 2002
%T Do I Really Have To? User Acceptance of Mandated Technology
%A Brown,S. A.
%A Massey,A. P.
%A Montoya,Mitzi
%A Burkman,J. R.
%K Marketing
%B European Journal of Information Systems
%V 11
%P 283-295
%8 2002
%G eng
%N 4
%2 a
%4 112664848384
%$ 112664848384

%0 Journal Article
%J MIS Quarterly
%D 2002
%T Knowledge Management in Pursuit of Performance: Insigts from Nortel Networks
%A Massey,A. P.
%A Montoya,Mitzi
%A O'Driscoll,T. M.
%K Marketing
%B MIS Quarterly
%V 26
%P 269-290
%8 2002
%G eng
%N 3
%2 a
%4 112669603840
%$ 112669603840

%0 Journal Article
%J Journal of Management Information Systems
%D 2002
%T Performance-centered Design of Knowledge-intensive Processes
%A Massey,A. P.
%A Montoya,Mitzi
%A O'Driscoll,T. M.
%K Marketing
%B Journal of Management Information Systems
%V 18
%P 37-59
%8 2002
%G eng
%N 4
%2 a
%4 112659316736
%$ 112659316736

%0 Journal Article
%J Communications of the ACM
%D 2001
%T Cultural Perceptions of Task-Technology Fit
%A Massey,A. P.
%A Montoya,Mitzi
%A Hung,C.
%A Ramesh,V.
%K Marketing
%B Communications of the ACM
%V 44
%P 83-84
%8 2001
%G eng
%N 12
%2 a
%4 112665237504
%$ 112665237504

%0 Journal Article
%J Decision Support Systems
%D 2001
%T Reengineering the Customer Relationship: Leveraging Knowledge Assets at IBM
%A Massey,A. P.
%A Montoya,Mitzi
%A Holcom,K.
%K Marketing
%B Decision Support Systems
%V 32
%P 155-170
%8 2001
%G eng
%N 2
%2 a
%4 112665169920
%$ 112665169920

%0 Journal Article
%J International Journal of Human-Computer Studies
%D 2000
%T From the User Interface to the Customer Interface: Results from a Global Experiment
%A O'Keefe,R. M.
%A Cole,M.
%A Chau,P.
%A Massey,A. P.
%A Montoya,Mitzi
%A Perry,M.
%K Marketing
%B International Journal of Human-Computer Studies
%V 53
%P 611-628
%8 2000
%G eng
%N 4
%2 a
%4 112665516032
%$ 112665516032

%0 Journal Article
%J European Journal of Marketing
%D 1998
%T On-Line Focus Groups: Conceptual Issues and A Research Tool
%A Montoya,Mitzi
%A Massey,A. P.
%A Clapper,D.
%K Marketing
%B European Journal of Marketing
%V 32
%P 45-54
%8 1998
%G eng
%N 7/8
%2 a
%4 112666132480
%$ 112666132480