%0 Journal Article
%J MIS Quarterly
%D 2002
%T Knowledge Management in Pursuit of Performance: Insigts from Nortel Networks
%A Massey,A. P.
%A Montoya,Mitzi
%A O'Driscoll,T. M.
%K Marketing
%B MIS Quarterly
%V 26
%P 269-290
%8 2002
%G eng
%N 3
%2 a
%4 112669603840
%$ 112669603840

%0 Journal Article
%J Journal of Management Information Systems
%D 2002
%T Performance-centered Design of Knowledge-intensive Processes
%A Massey,A. P.
%A Montoya,Mitzi
%A O'Driscoll,T. M.
%K Marketing
%B Journal of Management Information Systems
%V 18
%P 37-59
%8 2002
%G eng
%N 4
%2 a
%4 112659316736
%$ 112659316736