%0 Journal Article
%J Transportation Journal
%D 2005
%T Policy Decisions and Modal Choice: An Example from the European Union
%A Ribbink,Dina
%A van Riel,A. C.R.
%A Semeijn,J.
%K OSU-Cascades
%K Supply Chain
%B Transportation Journal
%V 44
%P 33-44
%8 2005
%G eng
%N 1
%2 a
%4 149674899456
%$ 149674899456

%0 Conference Paper
%B Karlstad University Press
%D 2004
%T Comfort Your Customers: Trust, Assurance and Loyalty on the Internet
%A Ribbink,Dina
%A van Riel,A. C.R.
%A Liljander,V.
%A Lemmink,J.
%K OSU-Cascades
%K Supply Chain
%B Karlstad University Press
%P 47-55
%8 2004
%G eng
%2 b
%4 149673738240
%$ 149673738240

%0 Journal Article
%J Managing Service Quality
%D 2004
%T Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet
%A Ribbink,Dina
%A van Riel,A. C.R.
%A Liljander,V.
%A Streukens,S.
%K OSU-Cascades
%K Supply Chain
%B Managing Service Quality
%V 14
%P 445-456
%8 2004
%G eng
%N 6
%2 a
%4 149674735616
%$ 149674735616