<style face="normal" font="default" size="100%">The Effect of Pre- and Post-Service Encounter Performance on Consumer Evaluation of Online Retailors</style>

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<style face="normal" font="default" size="100%">The Effect of Pre- and Post-Service Encounter Performance on Consumer Evaluation of Online Retailors</style>

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<style face="normal" font="default" size="100%">An Investigation of A Satisfaction Formation Process in Online Shopping: An Alternative Approach</style>