<style face="normal" font="default" size="100%">Who Cares if "Service with a Smile" is Authentic?: An Expectancy-Based Model of Customer Race and Perceptions of Service Interactions</style>

Drupal-Biblio

17

<style face="normal" font="default" size="100%">Who Cares if "Service with a Smile" is Authentic?: An Expectancy-Based Model of Customer Race and Perceptions of Service Interactions</style>

Drupal-Biblio

13

<style face="normal" font="default" size="100%">Black Sensitivity versus Adaptivity to White Service Providers’ Inauthenticity</style>