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Biblio
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Filters: Author is Kleinsorge,Ilene and Keyword is Marketing [Clear All Filters]
, 鈥�Perceptual Measures of Quality: A Tool to Improve Nursing Home Systems鈥�, Hospital & Health Services Administration, vol. 39, no. 4, pp. 487-503, 1994.
, 鈥�The Silent Customers: Measuring Customer Satisfaction in Nursing Homes鈥�, Journal of Health Care Marketing, vol. 11, no. 4, pp. 2-13, 1991.
