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2008
J. Kim, Kim, M., and Lennon, S., “Consumer responses to online service quality: An E-A-S-QUAL approachâ€, International Textiles and Apparel Association Annual Meeting. Chicago, IL, 2008.
2007
J. Kim, Kim, M., and Kandampully, J., “A consumer perspective of buying environment characteristics in the context of e-servicesâ€, International Textiles and Apparel Association Annual Meeting. Los Angeles, California, 2007.
M. Kim, Kim, J., and Lennon, S., “E-service attributes available on men’s and women’s apparel websitesâ€, American Collegiate Retailing Association Annual Meeting. Chicago, Illinois, 2007.
M. Kim, Kim, J., and Lennon, S., “Online store atmospherics: How product presentation and music affect consumer responsesâ€, International Textiles and Apparel Association Annual Meeting. Los Angeles, California, 2007.
2005
J. Kim, Kim, M., and Lennon, S., “Information components of apparel retail websites: task relevance approachâ€, International Textiles and Apparel Association Annual Meeting. Alexandria, Virginia, 2005.
M. Kim, Kim, J., and Lennon, S., “Online service attributes available on apparel retail websites: A SERVQUAL approachâ€, American Collegiate Retailing Association Annual Meeting. Philadelphia, PA, 2005.
M. Kim, Kim, J., and Lennon, S., “Service elements of apparel retail websitesâ€, Seoul International Clothing and Textiles Conference. Seoul, Korea, 2005.